Guide: Using FileZilla Client for Secure FTP Troubleshooting

This guide provides step-by-step instructions for using FileZilla Client to securely transfer files via FTP when working with our support team.

Step 1: Download FileZilla Client

1. Download the FileZilla Client (free version) from the official website:
   https://filezilla-project.org/download.php?type=client
2. Please do not download the FileZilla Server; it is not required for this process.

Step 2: Install and Launch FileZilla Client

1. Follow the installation prompts to install FileZilla Client.
2. Open the application after installation.

Step 3: Configure Site Manager

1. Click on "File" in the top left corner.
2. Select "Site Manager" from the dropdown menu.
3. Click on "New Site" to create a new connection.

Step 4: Enter FTP Connection Details

• Host: Enter the server address provided by our support team.
• Port: Enter 21 (the default FTP port).
• Protocol: Select FTP - File Transfer Protocol (do not use FTPS).
• Encryption: Select Use Plain FTP.
• Logon Type: Select Normal.
• Username: Enter the username provided.
• Password: Enter the password provided.

Step 5: Establish the Connection

1. Click "Connect" to initiate the FTP session.
2. If the connection is successful, the FileZilla interface will display the server's directory on the right and your local machine's directory on the left.

Step 6: Transfer Files

• To Upload Files:
  Drag files from your local machine (left window) to the server directory (right window).
• To Download Files:
  Drag files from the server directory (right window) to your local machine (left window).

Step 7: Verify Progress

Expand the lower progress window to monitor upload/download progress and ensure all file transfers are completed successfully.

Step 8: Disconnect Securely

1. Once all transfers are complete, click "Disconnect" or close the application.

Possible Troubleshooting Tips

If you encounter issues while using FileZilla Client, consider the following:

• Incorrect Credentials: Ensure you’ve copied and pasted the username and password accurately.
• Port Misconfiguration: Verify you’ve entered the correct port number (21).
• Firewall Restrictions: Your firewall or IT department may block FTP connections. Contact your IT team to allow access.
• Country Blocks: Some overseas regions may block FTP connections for security purposes. If this applies, let the support team know.

If the issue persists or you need additional support, please respond to your support ticket.