Privacy Policy

This Privacy Policy outlines our practices regarding collecting, using, and disclosing your personal information when you use our services. It also details your privacy rights and explains how the law protects you. We use your personal data to provide and enhance our services. By using our service, you consent to collecting and using information as outlined in this policy.

Definitions and Interpretation

Interpretation
Terms that begin with a capital letter carry specific meanings as defined below. The same definitions apply whether the terms are singular or plural.

Definitions

• Account: A unique profile created to access parts of our service.
• Affiliate: An entity that controls, is controlled by, or shares common control with another, where control means owning at least 50% of the voting shares or other voting authority.
• Application: The company's software programs, Cool Life, Cool Life.io, and Vault Rooms CRM, are accessible on electronic devices.
• Company ("we," "us," or "our"): Refers to Cool Life CRM, Inc.
• Cookies: Small files on your device containing details about your browsing history.
• Country: Refers to North Carolina, United States.
• Data Controller: Under GDPR, the Company is the legal entity determining the purposes and means of processing personal data.
• Device: Any tool capable of accessing our service, such as a computer, smartphone, or tablet.
• Personal Data: Information related to an identifiable individual, including but not limited to names, identification numbers, and online identifiers.

For more definitions related to GDPR compliance, please see the full policy.

Collection and Use of Your Data

We collect the following types of data:

Personal Data
When using our service, we may ask you to provide information such as:

• Name and contact information (e.g., email address, phone number)
• Payment details, including credit card information
• Usage data (e.g., pages visited, time spent on site)

Usage Data
We automatically collect data about how you access and use the service, including IP addresses, browser types, and time spent on pages.

Mobile Data
When a user accesses the service via a mobile device, we may collect details like the device type, operating system, and diagnostic data.

Use of Your Data

We may use your data for the following purposes, but will never be rented, sold, or used by any third party for any purpose other than related to our services:

• Service Provision: To deliver and maintain our service, including customer support.
• Account Management: To manage your registration and provide access to service features.
• Communication: To send you notifications about updates or offers related to our services.
• Analytics: To monitor and improve our service performance and functionality.
• Marketing: I will send you marketing materials or updates with your consent.

Retention and Transfer of Personal Data

We retain your data only as long as necessary to fulfill the purposes outlined in this policy. Data transfers outside your jurisdiction will comply with data protection regulations, and we take steps to ensure your data remains secure.

Data Sharing

We may share your personal information in the following instances:

• With Service Providers: To assist in analyzing usage or facilitating services (e.g., payment processors).
• For Business Transfers: In connection with a merger, acquisition, or sale of company assets.
• With Affiliates: When working with related entities that are required to honor this policy,
• With Consent: When you provide explicit permission to share your data.

Data Security

We implement industry-standard security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security of your data.

GDPR Compliance

If you are located in the European Economic Area (EEA), you have rights under GDPR, including the right to access, correct, or delete your personal data. You can also withdraw consent or object to processing in certain circumstances.

Children's Privacy

Our service is not intended for users under the age of 13. If we discover that we have collected personal data from a child without parental consent, we will delete that information.

Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page, or a prominent notice will be placed within our service.

Contact Us

If you have any questions about this policy, contact us at support@coollife.io or through our "support ticket."