Data Rooms

  • +How can I place a watermark on my Microsoft documents?

    VDRs are not capable of addadding watermarks on documents other than PDFs and images. Microsoft documents must have the watermark placed on the document itself before uploading it to your Vault Room. If your room is set to add watermarks, the Microsoft documents will not have the system watermark; thus, the document watermark will show. See below for instructions on adding watermarks to your various types Microsoft documents.

     

    Adding a watermark to your Micrsoft Word Document:

    https://support.microsoft.com/en-gb/office/insert-a-watermark-f90f26a5-2101-4a75-bbfe-f27ef05002de

     

    Adding a watermark to your Micrsoft Excel Document:

    https://support.microsoft.com/en-au/office/add-a-watermark-in-excel-a372182a-d733-484e-825c-18ddf3edf009

  • +How do I restore a user that was previously deleted?

    Our system does not delete your users whom you wish to have room permission no longer, rather we move them to a "Deactivated User" status. Should you desire to restore a user to have new permissions, locate the user and edit the permissions. This will move the user to your "Users" list.

  • +How do I view how much storage I am using?

    We are woking hard to migrate all Vault Rooms customers to our new system. Once migration is coplete we will be adding a storage indicator in your room for a simple view of your data usage.

  • +How to Clear Browser Cache

    Have you received an error message? You have a session holding in your browser.

    Certainly! Clearing the browser cache can be necessary to ensure that your login OTP (One-Time Password) works correctly. Here's a step-by-step guide on how to clear the browser cache for popular browsers:

    Google Chrome: 

    1. Open Google Chrome.
    2. Click on the three vertical dots in the top-right corner to open the menu.
    3. Hover over "More tools" in the menu.
    4. Select "Clear browsing data."
    5. In the "Clear browsing data" window, make sure "Cookies and other site data" and "Cached images and files" are selected.
    6. Choose the time range for which you want to clear the cache (e.g., "Last hour," "Last 24 hours," "All time").
    7. Click on "Clear data."

    Mozilla Firefox:

    1. Open Mozilla Firefox.
    2. Click on the three horizontal lines in the top-right corner to open the menu.
    3. Select "Options."
    4. In the left sidebar, click on "Privacy & Security."
    5. Scroll down to the "Cookies and Site Data" section.
    6. Click on "Clear Data."
    7. Ensure that both "Cookies and Site Data" and "Cached Web Content" are selected.
    8. Click on "Clear."

    Microsoft Edge:

    1. Open Microsoft Edge.
    2. Click on the three horizontal dots in the top-right corner to open the menu.
    3. Select "Settings."
    4. Scroll down and click on "Privacy, search, and services" in the left sidebar.
    5. Under the "Clear browsing data" section, click "Choose what to clear."
    6. Ensure that "Cookies and other site data" and "Cached images and files" are selected.
    7. Click on "Clear."

    Safari:

    For Safari on macOS:

    1. Open Safari.
    2. Click on "Safari" in the top menu.
    3. Select "Preferences."
    4. Go to the "Privacy" tab.
    5. Click on "Manage Website Data."
    6. Click "Remove All" or select specific websites and "Remove."

    For Safari on iOS (iPhone/iPad):

    1. Open the Settings app.
    2. Scroll down and select "Safari."
    3. Scroll down and click on "Clear History and Website Data."
    4. Confirm by selecting "Clear History and Data."

    After clearing the cache, try logging in again with your OTP. This should resolve any issues related to cached data interfering with the login process.

     
     
     
  • +How to Clear Browser Cache

    Have you received an error message? You have a session holding in your browser.

    Certainly! Clearing the browser cache can be necessary to ensure that your login OTP (One-Time Password) works correctly. Here's a step-by-step guide on how to clear the browser cache for popular browsers:

    Google Chrome: 

    1. Open Google Chrome.
    2. Click on the three vertical dots in the top-right corner to open the menu.
    3. Hover over "More tools" in the menu.
    4. Select "Clear browsing data."
    5. In the "Clear browsing data" window, make sure "Cookies and other site data" and "Cached images and files" are selected.
    6. Choose the time range for which you want to clear the cache (e.g., "Last hour," "Last 24 hours," "All time").
    7. Click on "Clear data."

    Mozilla Firefox:

    1. Open Mozilla Firefox.
    2. Click on the three horizontal lines in the top-right corner to open the menu.
    3. Select "Options."
    4. In the left sidebar, click on "Privacy & Security."
    5. Scroll down to the "Cookies and Site Data" section.
    6. Click on "Clear Data."
    7. Ensure that both "Cookies and Site Data" and "Cached Web Content" are selected.
    8. Click on "Clear."

    Microsoft Edge:

    1. Open Microsoft Edge.
    2. Click on the three horizontal dots in the top-right corner to open the menu.
    3. Select "Settings."
    4. Scroll down and click on "Privacy, search, and services" in the left sidebar.
    5. Under the "Clear browsing data" section, click "Choose what to clear."
    6. Ensure that "Cookies and other site data" and "Cached images and files" are selected.
    7. Click on "Clear."

    Safari:

    For Safari on macOS:

    1. Open Safari.
    2. Click on "Safari" in the top menu.
    3. Select "Preferences."
    4. Go to the "Privacy" tab.
    5. Click on "Manage Website Data."
    6. Click "Remove All" or select specific websites and "Remove."

    For Safari on iOS (iPhone/iPad):

    1. Open the Settings app.
    2. Scroll down and select "Safari."
    3. Scroll down and click on "Clear History and Website Data."
    4. Confirm by selecting "Clear History and Data."

    After clearing the cache, try logging in again with your OTP. This should resolve any issues related to cached data interfering with the login process.

     
     
     
  • +I am having trouble logging into my Vault Room in Chrome.

    Are you having login issue with ayour chrome web browser?
    These actions will clear the session preventing your successful login:


    1. Close your browser.

    2. When you reopen, if the vault rooms URL page is there, exit again.

    3. CRTL-Shift Escape simultaneously, then look if Chrome is listed active. You will need to "end task.”

    4. Now reopen Chrome Browser and navigate to your Vault Room – proceed to login.

  • +Is there a character limit on fil/folder names?

    The character limit for file/folder names is 125 characters.

  • +OTP for 2-Factor Authentication and 30-day save option

    OTP - or One Time Password - is a security measure to keep your data safe. By clicking "Remember Me" under the login, a cookie will be placed on your machine in your browser for 30 days. This will alleviate the need to enter an OTP for 30 days. This is saved based on a browser and computer-specific process.

     

     

  • +What does uploading with numbering mean?

    Uploading a zip file with numbering enabled will continue the numbering format in the present directory. The next number will always be 1 after the last one. This works at any depth as long as the numbering format stays consistent. 

  • +Why am I am having trouble logging in using Chrome?

    Login issue with a browser (Chrome)
    These actions will clear the session preventing your successful login.
    Are you using Chrome?
    Yes: answer
    Close your browser.
    When you reopen, if the vault rooms URL page is there, exit again.
    CRTL-Shift Escape simultaneously
    If Chrome is listed active- “end Task.”

    Now reopen Chrome Browser and navigate to your Vault Room – proceed to login.

  • +Why are my actions not working when I click them?

    If clicking actions (such as export) are  not functioning, the first step is to ceck your browser settings and add your URL to always allow java.

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